VERBAL COMMUNICATION

NON-VERBAL COMMUNICATION

VERBAL COMMUNICATION

With the passing of time, letters and words are developed and people started using language to express their ideas. When we use words or language to communicate our ideas and thoughts then this type of communication is called verbal communication. it is again of two types-

2.1 Oral communication: 

Oral communication is one of the modes of verbal communication that uses words for exchanging information. Here, we communicate through speech organs. Hence, oral communication is the exchange of information and ideas through spoken word. It can be done face to face or through any electronic device like a telephone. It can also be done either formally or informally.

Paralinguistic features like the quality of voice, pronunciation, articulation, tone, pitch, rate, etc play a very important role in effective oral communication. Examples of oral communication include- speech, telephonic conversation, seminars, interviews, etc.

Importance of oral communication

Merits/Advantages of Oral Communication

• Time Saving
• Immediate feedback/answer
• Easy and fast
• No fear of spelling
• Can easily be corrected if said something not relevant
• body language helps to convey a message
• Effective due to the nonverbal communication

Demerits/Disadvantages of Oral Communication

• Not authenticated
• Cannot be used for legal record
• Requirement of good knowledge of Paralinguistic features of Voice-pronunciation, articulation, volume, etc.
• Cannot be stored or used without electrical or electronic devices.

2.2 Written communication: - In written communication, we communicate through writing. Writing, spelling, and correct grammar are very important in written communication. Examples- letters, reports, thesis magazines, journals, etc.

 DIFFERENCES BETWEEN ORAL AND WRITTEN COMMUNICATION

 

BASIS FOR DIFFERENCE	ORAL COMMUNICATION	WRITTEN COMMUNICATION
Meaning	The exchange of ideas, information, and message through spoken words is Oral Communication.	The interchange of messages, opinions, and information in written or printed form is Written Communication.
What is it?	Communication with the help of word of mouth.	Communication with the help of text.
Literacy	Not required at all.	Necessary for communication.
Transmission of message	Speedy	Slow
Proof	No record of communication is there.	Proper records of communication are present.
Feedback	Immediate feedback can be given	Feedback takes time.
Revision before delivering the message?	Not possible	Possible
Receipt of nonverbal cues	Yes	No
Probability of misunderstanding	Very high	Quite less

 

BBA- (Soft Skill (207) II SEM 2021-22)

 

CCS University

Bachelor of Business Administration

Second Semester (2021-22)

Assessment of Soft Skills on the basis of presentation (207)

The phrase 'soft skills incorporates a wide variety of personality traits, communication and

people skills, social attitudes and emotional intelligence. These qualities (also known as "core

skills") are increasingly important for success in the workplace and not just for those in leadership

positions. Everyone can benefit from some focused training and development to help them realise

their full potential.

Group discussion: Group Discussion improves verbal communication nonverbal behavior,

Decision making ability and cooperation.

Management Games: It improves Team Work, Internships, Volunteering. Leadership Skills

Grooming Sessions: It improves Communication, Interaction, helps in admitting your flaws and

Weakness, helps in discovering things and new ideas. It makes you more adaptable and

accommodative Presentation skills. It helps in making clear objectives. Well-rehearsed.

Information clearly featured and it includes call to action

 

Communication Skills

 

1. Verbal Communication

2. Body Language

3. Physical Communication

4. Writing

5.Visual Communication

6. Listening

7. Presentation Skills

8. Public Speaking

9. Interviewing

 

Leadership

 

1. Team Building

2. Mentoring

3. Delegation

4. Dispute Resolution

5. Giving Feedback

6. Decision Making

7. Supervising

8. Managing

 

Interpersonal Skills

1. Networking

2. Interpersonal Relationships

3. Dealing with Difficult People

4. Conflict Resolution

 

Personal Skills

1. Stress Management

2. Tolerance of Change and Uncertainty

3. Taking Criticism

4. Self Confidence

5. Adaptability

6. Resilience

7. Self-Leadership

8. Self-Assessment

9. Enthusiasm

10. Empathy.

 

Professional Skills

 

1. Time Management Technology

2. Meeting Management

3. Technology Savvy

4. Trend Awareness

5. Business Trend Awareness

6. Business Etiquette

 

Creativity

1. Problem Solving

2. Critical Thinking

3. Innovation

4.Troubleshooting

5. Design Sense