MODES OF LISTENING
Listening is the process of receiving and interpreting sound signals (messages) received from the sender. Listening is one of the skills of communication. It can be developed by practicing regularly. Various methods of listening are, also, called modes of listening.
Types of modes of listening-
a) Disengaged Listening
Disengaged mode of listening
means the listener's body is present but his mind is not present during the
communication. He hears the words but he is not really listening because his
mind is on something else. For example- a student sitting in the class but in
mind he is busy with a friend's birthday planning. Hence, he cannot listen.
The main feature of disengaged
listening is only the physical presence of the listener.
b) Competitive/ Combative Listening
The combative mode of listening means the listener is listening but he is also proving
himself better than the speaker. For example- In the horizontal level meeting
(all are at the same level) everybody wants to prove himself more knowledgeable
than the other. They listen less but speak more. They want to prove their point
rather than listen to others.
The main features of Competitive
listening are speaking more than listening and overpowering the speaker.
c) Active Listening-
The active mode of listening (as the name suggests) is very attentive listening. The
listener carefully listens to the speaker and continuously engages with the
speaker. Active Listening involves full attention to the speaker. The listener shows his interest through facial expressions, body language, asking
questions from time to time, etc. It makes communication effective and fruitful.
The main features of active listening are proper feedback and learning.
d) Passive Listening
Passive mode of listening means a
listener listens carefully and seeks to understand but he doesn't ask any
questions to the speaker. He also doesn't respond to the questions neither he
shows his interest in the conversation. For Example- In a group, few people sit
there, only to listen but they never take part in the conversation.
The main feature of passive listening is avoiding feedback from the listener.
Differences between
active and passive modes of listening
Active listening |
Passive listening |
The listener is very active. |
The listener is not active. |
The listener gives proper feedback to the speaker |
The listener doesn’t give feedback. |
Doubts and inquiries are asked. |
No query from the listener. |
Differences between
passive and disengaged modes of listening
Passive listening |
Disengaged listening |
The listener is present by mind and body. |
The listener is present only by body. |
The listener doesn’t give feedback. |
The listener doesn’t listen. |
No query from the listener. |
The listener is busy with his thoughts. |