समझने के लिए वीडियो अवश्य देखिये।
PROCESS OF
COMMUNICATION
All
the above essentials parts of process of communication makes it a dynamic
process. The process of communication includes the five steps and without these
steps it is not possible for the process to be completed. The five steps
of process of communication are: - ideation, encoding, transmission, decoding
and feedback.
1. IDEATION (Thinking
of a message): -
The
process of communication begins with ideation. It includes the formation of an
idea or selection of a message which is to be transmitted. Ideation in
technical communication process depends on the sender’s subject competence (his
professional knowledge, experiences and abilities). Lack of subject-competence
might lead to poor ideation and result in ineffective communication. If a
person lacks in knowledge then the process of communication is stopped at first
stage.
2. ENCODING (Preparation of a message): -
It
is the second step and involves linguistic (language skill) competence and
organizational (systematic and structured presentation skill) competence.
Encoding is the process of changing the information into some form of logical
and coded message. Message’s form (oral facial expression and gesture), length,
tone and style are decided by sender.
3. TRANSMISSION (Sending of a message): -
Transmission refers to the flow of message
over the chosen channel. For transmitting the message to the receiver a proper
channel (verbal/non verbal/spoken/written) and a medium (telephone/memo/report/letter/e-mail/face
to face) are selected. Especially in technical communication it is essential
that the right time, place and mode are chosen because transmission is one of
basic aspects of communication.
4. DECODING (understanding of a message): -
Decoding
involves absorption of encoded message and understanding. Receiver receives the
message in coded stimuli after that he/she interprets and analyzes the message.
Messages are decoded in the form of meanings. If decoding is perfect it means
communication will be perfect. Decoding in technical written communication also
refers to reading and understanding technical write-ups such as reports,
proposals, instructions, manuals etc.
5. RESPONSE/
FEEDBACK (Answer to a message): -
It
is the last stage of technical communication process. It is the reaction
receiver to the sender. The process of communication is completed when feedback
is according to sender’s satisfaction. So, response is the key to communication
as the effectiveness of communication depends on how a receiver’s response is with
the meaning the sender intended.
