Emotional Intelligence: Trust through Communication

Emotional Intelligence: Trust through Communication

Emotional Intelligence (EI)

1.        Emotional Intelligence is also known as emotional Quotient (EQ).

2.       It is an ability to manage the emotion of self as well as others.

3.       It is an ability to perceive, express and regulate emotion.

4.       Emotional Intelligence is an ability to recognize, understand, manage and regulate emotions in various situations and environment.

Importance of Emotional intelligence in communication

1.        It is used to make better choices when talking to someone.

2.       Reduces conflicts

3.       Enhance performance

4.       Improves quality of live

5.       Lays the foundation of good relation, personal and professional

Components/Pillars of Emotional Intelligence

1.        Empathy

2.       Self Awareness

3.       Self Regulation

4.       Interpersonal Skills

5.       Emotional Management

1.        Empathy

1.        Empathy is an ability to guess/sense and understand the emotions of others.

2.       It connects an individual to other people on an emotional level.

3.       It helps to give comfort and support.

2.       Self Awareness

1.        Recognize and understanding self emotion is called Self awareness.

2.       It helps to understand why does an individual feel a particular mood and how it influences his actions

3.       it also helps him how his emotions affect others.

3.       Self Regulation

1.        Understanding and managing self emotion to regulate them is called Self regulation.

2.       It helps to adapt to changing situations.

4.       Interpersonal Skills

1.        Skills used to communicate with others is called interpersonal skills.

2.       These help to builds and maintain relationships.

3.       These help to resolve conflicts and communicate effectively.

5.       Emotional management

1.        Regulating and controlling emotions according to situation.

2.       It helps to use emotions deliberately.

3.       Various strategies of managing stress and emotions helps to remove negativity.

Trust

1.        Trust is a positive quality.

2.       It is the assurance that someone is your well wishers and wants you to be happy and prosperous.

3.       It is a belief that someone will not play a trick to ham and betray you.

4.       A leader uses his communication skills effectively to build trust among team members.

Tips to develop Trust through effective communication and  emotional intelligence

Emotional intelligence leverages awareness, emotional control, and honesty to enable effective communication skills that inspire trust and build meaningful, strong relationships.

1.        Communicate respectfully: respectful communication  foster trust in relationship personally and professionally.

2.       Behave empathetically: Emotional Intelligence works on empathy. People feel other’s feelings and perspectives. This feeling build trust.

3.       Control emotions and act consistently: Management of emotions enables a person to act according to situations and respect other’s emotions. It is needed to build trust.

4.       Listen Actively: It is needed to pay undivided attention and show interest in communication through verbal and nonverbal cues. It develops between speaker and listener.

5.       Take responsibility: An individual must take responsibility without making excuses and giving justification for failure. This attitude build trust.

6.      Respond timely and fulfil promises: It is very important to response on time and fulfill the promises to build trust.

7.       Communicate openly and transparently. Transparent and open communication removes doubts and develop trust.

8.      Communicate with clarity: Clarity enhances understanding about the purpose and message hence trust is developed.